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FAQ

WHAT IS IN THE BOX? 

For Neon: Neon, Instruction sheet.
For Sneaker Led Light: Base, Acrylic Board, USB Cable.

WILL MY NEON WORK IN MY COUNTRY? 

For Neon: YES, We are using AC 100-240V transformers and will provide worldwide adaptors, so if you live in USA, UK, Europe, Japan or Australia... Your neon will light up. 
For Sneaker Led Light: Yes, it's powered by USB so it's international and works worldwide.

HOW MY PRODUCT IS PACKAGED?

For Neon: The Neon is packed in double carton mail order packaging. Very strong brown box filled with foam. This kind of packaging has been developed specifically for the air shipment of our neon to arrive safely to your location.
For Sneaker LED Lights: White Box with reinforced polyfoam and foam sleeve to protect the acrylic board.

HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?

For Neon: We are using DHL, Fedex or UPS for your shipment, depending on your country we will select the best shipping company for your order to arrive fast and safe.
We usually process orders within 24-48 Hours after receiving full payment of your order. It will take about 4 to 7 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email. 
All our shipments come with online tracking number that you will receive once your order is shipped

If you chose to create your own neon we need 15 days to produce it and the same applies amount of time to deliver.
For Sneaker Led Light: We dispatch your order witing 24-48 hours. 

We are using Hong Kong Post with Tracking number. It will take 10-14 working days for your parcel to arrive. 

IS THE SHIPPING COST INCLUDED IN THE PRICE? 

For Neon: Yes, the price includes shipping worldwide
For Sneaker Led Light: Yes, the price includes shipping worldwide

WILL I HAVE TO PAY TAXES AND DUTY IN MY COUNTRY? 

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

WHAT HAPPENS IF MY PRODUCT ARRIVES DAMAGED?

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at info@mkneon.com and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.

DOES IT COMES WITH A WARRANTY? 

YES, it has 1 year warranty on electrical components.

WHAT IS MY PRODUCT LIFETIME? 

For Neon:  The lifetime of a neon is subject to different criteria, using time, environment, quality of the household electrical installation. We don't suggest to keep your neon running 24 hours in order to optimize its lifespan. We can say that with a normal use the neon can last 6 to 10 years.
For Sneaker LED Light: LED has a lifetime of 50 000 hours. That's a lot of light !

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at info@mkneon.com to get our full refund process and get your return number. 
All customs neons sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at info@mkneon.com before committing to purchase.

DISCLAIMER 

Neon are sculpted by hand, there is no moulding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.