FAQ

PRODUCT  

How to create your custom neon sign in less than 5 minutes?

1- Go to our online customizer: https://bit.ly/3f2kIKS
2- Choose the size of your sign
3- Write your text
3Choose your font, color, backing and options
4- Add to cart your custom neon sign
5- Get your neon sign at home in less than 20 days or even faster with the Express option

How are MK Neon light signs made?

For Neon: All our neon signs are handmade with LED flex neon tube and acrylic backing. The new neon tube technology that we use to create your neon signs provides a longer lifespan that original glass neon. LED Neon signs remain cold, silent, safe and eco-friendly because it is low voltage.  They are also safer because they do not contain gas or mercury.

For Sneaker Led Light: Base, Acrylic Board, USB Cable.

What is the price of custom neon signs?

A custom LED neon is much more affordable than a glass neon sign. The price depends on the size of your neon sign and the length of tube required. You can get a free quote by filling out our form.

 Why choose MK Neon for my custom neon sign?

In 4 advantages: best prices, best quality, best customer support and deadlines respect. 

What neon colors are available?

MK Neon offer the larger choice of neon tube colors on the market with 19 different colors. We have 9 neon tubes with a color jacket so the neon sign remains colored when the sign is turned off and 10 neon tubes which are colored when the sign is turned on and white when is turned off. We have also a color change option. Please contact us for a specific quote. 

How is the backing of your neon lights?

Our neon LED signs are set on a resistant backing of 5 mm in order to keep its shape in time. You can choose the shape of your backing and the color. Generally, we offer a clear backing for all our signs to be invisible but you can choose a black backing, mirror backing or UV printed. 

How long does it take to receive my custom neon sign?

One time you ordered your sign, our team send your neon sign to production. All our neon signs are handmade with the best quality so it takes around 3 or 4 weeks to ship your sign right to your door.

If you have an urgent request, contact us we can have an express order option in 8 business days. 

How can I hang my sign?

1- Gently unpack your neon sign
2Install your sign against a wall or from the ceiling
     Use the mounting kit on the pre-drilled backing
3Connect the dimmer (optional)
4- Plug your neon with its transformer to your standard electrical outlet
5Your neon sign is ready to shine. Enjoy!

SHIPPING & RETURNS

How long does it take to receive my custom neon sign?

For Neon: One time you ordered your sign, our team send your neon sign to production. All our neon signs are handmade with the best quality so it takes around 3 or 4 weeks to ship your sign right to your door. If you have an urgent request, contact us we can have an express order option. 

For Sneaker Led Light: We dispatch your order witing 24-48 hours. 

We are using Hong Kong Post with Tracking number. It will take 10-14 working days for your parcel to arrive. 

Does my sign comes with a warranty?

We offer a 2 years warranty for all our neon signs when used appropriately.

Will I have to pay taxes and duty in my country?  

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

What happens if my product arrives damaged? 

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at info@mkneon.com and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at info@mkneon.com to get our full refund process and get your return number. 
All customs neons sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at info@mkneon.com before committing to purchase.

Disclaimer

Neon are sculpted by hand, there is no moulding or machine to bend the glass tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.