FAQ

PRODUCT  


How can I create my neon in less than 5 minutes?

1- Go to our online customizer: https://bit.ly/3f2kIKS
2- Choose the size of your sign
3- Write your text
3Choose your font, color, backing and options
4- Add to cart your custom neon sign
5- Get your neon sign at home within 2-3 or even faster with the Express option

How can I rely on MK Neon? 

We are a team of passionate people. Check out our gallery of neons we recently created. We are lucky enough to have a community of followers we can rely on. 5 star reviews is a consecration. The way we are reviewed illustrate our will to always provide the best experience. 

Guess what? We happened to have "unhappy customers" as well. We are authentic and transparent about it. How we make the difference? We reply right away with a solution. You can email us on custom@mkneon.com and we will be happy to assist. We like providing an overall Experience. We know people can rely on us and reorder. What about being part of happy clients? Try the online configurator to get an idea of fonts and colors or send us your logo here

 

Will my custom neon increase my electricity bill? 

Our custom neon signs are low voltage, 12V. The neon remains at room temperature. Our LED neon sign has a lower consumption than glass neon. The LED neon is also called flex neon and brings many more possibilities in terms of designs and colors.   

 

How are MK Neon light signs made?

All our neon signs are handmade with LED flex neon tube and acrylic backing. The new neon tube technology that we use to create your neon signs provides a longer lifespan than original glass neon. LED Neon signs remain at room temperature, silent, safe and eco-friendly. Our LED neon signs are low voltage. They are also safer because they do not contain gas or mercury.

You can either customize your neon online or choose a trend neon from our store

In addition, you can send us your logo. We could send you a precise quote and mock-up. 

 

What is the price of a custom neon sign?

A custom LED neon is much more affordable than a glass neon sign. We calculate the price  according to the LED tube consumption and the overall size of the design. We will be happy to trace your logo and image of inspiration to send you a free quote and mock-up. 

 

Can I put neon outside?

You can definitely hang your neon outside for couples hours during an event. 

In parallel, you can opt for an outdoor neon. We use a thicker LED tube. Also, we usually engrave the tube within the backing. For outdoor use we provide IP67 transformer which is water resistant. 

In terms of aesthetic you would prefer having an indoor neon for an event which will last for a few hours. Contact us for more details.

 

How can I power my neon? 

Your custom neon sign operates in 12V. We provide the appropriate transformer that should always remains. 

We happen to create a few signs which are battery operated. These need special requirements. Our team will be happy to provide with further information regarding feasibility. custom@mkneon.com

 

How to find the right size for my neon? 

Sizing depends on several components: feasibility, wall dimensions, budget target. 

It is easier for us to create large neon. Why? Because we have to cut the flex neon tube. We will always suggest the most optimized size for us to be able to bend the neon tube. 

 

Big signs and oversize neons

We truly create custom neon signs. This means we can create the dimension you like. The neon might come in several parts though. We will indicate the cuts and where we advise to locate the power cords. 

We already create wall of neons for restaurants and corporations. Challenging and amazing projects for interior design. 

 

Why choose MK Neon for my custom neon sign?

Quality/Price ratio with patented neon tube

Responsive Customer Service available over email custom@mkneon.com and phone +1 213 634 2001

A community of reliable and happy customers who constantly reorder for their events, gift, company shower.

 

What neon colors are available?

MK Neon offers a large choice of neon tube colors. We have trendy colors like pink, blue, green, warm and cold white. We also have unique neon colors such as purple, peachy pink, ice blue and teal neon.

We have 10 neon tubes with a color jacket so the neon sign remains colored when the sign is off. The choice of colors has no impact on price. You can enjoy any colors you like to create your logo/quote into a neon sign. 

We have also a color change option. This tube is called RGB neon tube. Please contact us for a specific quote via a form or custom@mkneon.com. 

 

How is the backing of your neon lights?

Our neon LED signs are set on a resistant backing of 5 mm in order to keep its shape in time.

You can choose the shape of your backing and the backing color. Generally, we offer a clear backing for all our signs to be almost invisible. However, you can choose a black backing, mirror backing or UV printed. 

Moreover, outdoor neon signs are set on a thicker backing. We usually engrave the neon within the acrylic. 

 

How long does it take to receive my custom neon sign?

Once you placed your order you can receive your custom neon sign with 2 to 3 weeks. We only use private shipping service. The package is delivered against signature. It is safe and under warranty. 

We also offer express options for creation and shipping. You can get your neon within 8 business days, even less. 

 

How can I hang my sign?

Mounting your neon is very accessible. We can say like hanging a frame against the wall. 

  1. Gently unpack your neon sign
  2. Install your sign against a wall or from the ceiling
  3. Use the mounting kit on the pre-drilled backing
  4. Connect the dimmer (optional)
  5. Plug your neon with its transformer to your standard electrical outlet
  6. Your neon sign is ready to shine. Enjoy!

SHIPPING & RETURNS

How long does it take to receive my custom neon sign?

For Neon: One time you ordered your sign, our team send your neon sign to production. All our neon signs are handmade with the best quality so it takes around 3 or 4 weeks to ship your sign right to your door. If you have an urgent request, contact us we can have an express order option. 

For Sneaker Led Light: We dispatch your order withing 24-48 hours. 

We are using Hong Kong Post with Tracking number. It will take 10-14 working days for your parcel to arrive. 

Does my sign comes with a warranty?

We offer a 1 year warranty for all our neon signs when used appropriately.

Will I have to pay taxes and duty in my country?  

International customers are responsible for any customs or import duties after shipment is made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges. Customers take full liability for all postal charges, returns shipments costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.

What happens if my product arrives damaged? 

Please open your parcel immediately after receiving it. We will only accept claims within 7 days after delivery. Contact us at info@mkneon.com and send us detailed pictures of the damages, after reviewing and accepting your claim we will send you a new spare neon tube free of charge.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Contact us at custom@mkneon.com to get our full refund process and get your return number. 
All custom neon sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at custom@mkneon.com before committing to purchase.

Disclaimer

Neon are sculpted by hand, there is no molding or machine to bend the tube. For this reason, we can't guarantee that each neon will be 100% same as the pictures presented in our website. By purchasing this neon you accept that the design may vary from the pictures.