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SHIPPING and RETURNS

SHIPPING

  • Your order will be delivered in a safe and resistant double box, specially made for mail order. 
  • We are using DHL, Fedex or UPS for our neon signs shipments, depend on your country we will select the best shipping company for your product to arrive fast and safe.
  • For small items like Sneaker Led Lights or Mini Neons we are using the Hong Kong Post with Tracking Number.
  • We usually dispatch orders with 24-48 Hours after receiving full payment of your order. 
  • With DHL It will take about 2 to 4 business day for your parcel to arrive at your location starting from the day you receive your shipping confirmation email.
    With Hong Kong Post it will take around 10-14 business days from the day you receive your shipping confirmation email.
  • All our shipments come with online tracking number that you will receive once your order is dispatched. 
  • Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
  • Phone number is required for the shipping company to contact you once your delivery is on its way. 

CUSTOMS

  • International customers are responsible for any customs or import duties after shipment was made. We do our best to protect international customers from incurring additional fees. Unfortunately, we have no control over these charges.
  • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
  • Delivery Standard excludes day of posting and time spent on customs clearance.

TRACKING

  • Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

RETURNS

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    To complete your return, we require a receipt or proof of purchase.
    A 8.00 USD flat fee will be deducted from your refund to cover the original shipping costs. The customer is responsable of the returning postage cost. 
    Contact us at info@mkneon.com to get our full refund process and get your return number.
    All customs neons sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at info@mkneon.com before committing to purchase.