I ordered one of these as a birthday present for my S.O. and needed to make sure it arrived in time (located in the U.S). I worked specifically with Rivka, and sure enough the package arrived on time for the big reveal! It was a massive success! I can't speak highly enough of Rivka to ensure this order would be produced and sent in on time. The piece itself is great and gives us a smile each time we walk past it. Kudos to the Rivka and MK Neon team
I had an issue creating our custom sign. The order was $695. I reached out just since I had seen so many different promotions, $10 off with email then $30 off from Facebook. I placed my order just to show commitment and serious intent. Then I received a 10% off code. I asked if my code could be applied and asked if I could be credited the remaining difference (about $40) due to so much confusion when placing a first time order. MKneon firmly refused, despite the order being almost $700. I was offered a 4 pack of 3M command strips that are $3.50 at Target. I accepted the 3M strips since nothing else was being offered. Yes, I did thank them. Yes, I was gracious. I am sorry that I wasn’t able to apply the code, and I’m sorry that mkneon didn’t want to honor it
Thank you for bringing this to my attention. I think it's important to mention that it's been 3-4 times you edited your review. We'll manage to answer the best we can.
You first approached us on Instagram on July the 14th to get a coupon. We provided right away a 10% promo code.
On the 15th, a 665 USD order was placed using a 30USD discount. We were actually surprised to see that you did not used the 10% DISCOUNT we offered the day before. ♀️ The 10% DISCOUNT could have brought your order to 625.50 USD. Instead, you paid 665 USD.
30 USD were saved on your purchase. However, indeed, you could have saved 39.50 USD more.
Maybe you thought offers were cumulative?
Other companies may deduct coupons retroactively. We don't but can consider for the future.
This being said, we understood that the balance was important. Thus, we granted an additional set of 3M command as a proof of good faith. Value 10 USD. At the time of your order you accepted and were happy about this special gesture.
Quoting your words 'Okay! Great! Thank you! I apologize for doing things a little backwards. I don’t usually have good luck with Instagram responses, but I thought, okay well let me place an order to show I’m serious. Thank you for the 10% code. I’m sorry I couldn’t use it. Thank you for the command strips also. Thank you!!!!'
The same item reference exists at Walmart up to 10.41 USD. Important to compare the same item. The 3M command we provided allows you to hang the weight of your custom neon. Link below for your reference.
https://www.walmart.com/ip/3M-Command-Damage-Free-Large-Picture-Hanging-Strips-4-pairs-hold-16-lbs-Decorate-Damage-Free-Indoor-6-Pairs-4-Pack-16-Strips-Total/807255317
Also, I made sure to prioritize the creation and delivery process of your daughter's neon. Order was placed on July the 15th and received on the 28th, after 9 business days. This means we also offered our express option to you. Value 100 USD.
Total saving on your custom neon: 30 + 10 + 100 = 140 USD.
Thus, we succeeded in compensating the 39.50 USD you were looking for; and even more.
I am sorry you feel that way. On my end, I feel like you received the best care possible. Available over email or phone to discuss further. I am aware you contacted Judge.me. We need couple hours to keep track of your order to properly answer. Pretty standard and objective method to be able to understand the context. Again, I am available over email or phone to discuss further.
As a born again Fridanista - - - the MKNEON FRIDA sign is officially the cherry on the top of my Frida Memorabilia Collection… I could not be happier with this product and can’t wait to share it with the rest of my Frida loving community!!! Viva La Vida!!!
p.s. the best customer service and engagement in the business (prompt, professional and courteous)… And I could actually go on… (Shout out to Esther and Rivka!!! You guys rock!!!)
Love it!!! I even got my little brother and older sister lights each from MK Neon. Would definitely recommend!!! Thanks again for the lights!
I built out a karaoke room after buying my house and felt like a neon sign would be the finishing touch. It was exactly what I wanted (written in Korean Hangul) and looks absolutely amazing. I get compliments on it every time anyone comes over. Thank you so much!
