Thank you for bringing this to my attention. I think it's important to mention that it's been 3-4 times you edited your review. We'll manage to answer the best we can.
You first approached us on Instagram on July the 14th to get a coupon. We provided right away a 10% promo code.
On the 15th, a 665 USD order was placed using a 30USD discount. We were actually surprised to see that you did not used the 10% DISCOUNT we offered the day before. ♀️ The 10% DISCOUNT could have brought your order to 625.50 USD. Instead, you paid 665 USD.
30 USD were saved on your purchase. However, indeed, you could have saved 39.50 USD more.
Maybe you thought offers were cumulative?
Other companies may deduct coupons retroactively. We don't but can consider for the future.
This being said, we understood that the balance was important. Thus, we granted an additional set of 3M command as a proof of good faith. Value 10 USD. At the time of your order you accepted and were happy about this special gesture.
Quoting your words 'Okay! Great! Thank you! I apologize for doing things a little backwards. I don’t usually have good luck with Instagram responses, but I thought, okay well let me place an order to show I’m serious. Thank you for the 10% code. I’m sorry I couldn’t use it. Thank you for the command strips also. Thank you!!!!'
The same item reference exists at Walmart up to 10.41 USD. Important to compare the same item. The 3M command we provided allows you to hang the weight of your custom neon. Link below for your reference.
https://www.walmart.com/ip/3M-Command-Damage-Free-Large-Picture-Hanging-Strips-4-pairs-hold-16-lbs-Decorate-Damage-Free-Indoor-6-Pairs-4-Pack-16-Strips-Total/807255317
Also, I made sure to prioritize the creation and delivery process of your daughter's neon. Order was placed on July the 15th and received on the 28th, after 9 business days. This means we also offered our express option to you. Value 100 USD.
Total saving on your custom neon: 30 + 10 + 100 = 140 USD.
Thus, we succeeded in compensating the 39.50 USD you were looking for; and even more.
I am sorry you feel that way. On my end, I feel like you received the best care possible. Available over email or phone to discuss further. I am aware you contacted Judge.me. We need couple hours to keep track of your order to properly answer. Pretty standard and objective method to be able to understand the context. Again, I am available over email or phone to discuss further.
